FAQ for ZEDGE ToneSync℠

This is a list of frequently asked questions about ZEDGE ToneSync. If you can't find an answer to your question, please contact ZEDGE and we'll try to resolve the issue.


Installing ToneSync℠

Why do i need iTunes?

To transfer ringtones, movies or music to your phone, Apple require you to use iTunes. There is unfortunately nothing we can do about that, even if we want to. Our mission is to make ringtones as easy as possible on any platform, and therefore we have developed ToneSync, to automate the download and import to iTunes process, so that all you need to do after setting it up, is to connect your phone and sync it with iTunes.

I missed a step in the tutorial and I can't figure out what to do next.

If you are having trouble following along with the iTunes steps in the setup Tutorial, we recommend restarting iTunes and going back to step 4 in the Tutorial. That way, you can ensure you've set up iTunes correctly with ToneSync.

Can I view the tutorial again?

Yes, you can watch the setup tutorial again by resetting ToneSync. Doing so means that you have to complete the setup process again. You can then re-link ZEDGE Ringtones & Wallpapers with ToneSync again after the reset is complete.

Scanning the QR code didn't work. What should I do?

You must use the QR code scanner inside ZEDGE Ringtones & Wallpapers. Do not use your Camera or another app, as this will not work. The linking process between the ZEDGE Ringtones & Wallpapers and ToneSync requires an active internet connection on both devices. If you are unable to complete the link process, make sure that you have a working connection.

What if I don't use iTunes?

To download and sync Ringtones from Zedge to your iPhone, you have to use iTunes. This is a requirement from Apple, and there is nothing we can do about it.

Where do I find ToneSync℠ on my computer?

ToneSync is placed in your Applications folder when you install it. To start it, simply double-click on the icon.

Where can I find the ToneSync℠ installer?

To find the ToneSync installer, go to www.zedge.net/tonesync and hit download.

What are the system requirements for ToneSync℠ for Mac?

Mac OS X 10.6 or later, iOS 5.0 or later, iTunes 9 or later, Intel based Macs only.

What are the system requirements for ToneSync℠ for Windows?

Windows XP, Windows 7 or Windows 8; iOS 5.0 or later; iTunes 9 or later.

Why does Windows 8 warn me about installing this application?

We are aware that Windows 8 warns you about installing our app. This is because it is not available through their own application store. There is no danger in installing ToneSync as long as you download it from www.zedge.net/tonesync. Zedge is trusted by millions of users, and we want to keep it that way.


Getting ringtones

Why aren't I getting any of my ringtones?

If you are not getting any ringtones, check the following: That you have an Internet connection on both your computer and your device, that ToneSync is running on your computer, and that you are synced with the correct device.

I have internet connection, ToneSync℠ is running, and the correct device is linked, but i am still not getting any of my ringtones.

If you've checked all of the above, then reset the application from the ToneSync menu. You can then link your iPhone with ToneSync again. If this does not solve the problem, you will need to fully re-install the application.

Why can't I sync my iPhone over Wi-Fi?

For help with Wi-Fi sync, see this Apple support document.

Why do I get different ringtones than the ones I chose to download?

The ringtones you downloaded are the same ringtones. They are occasionally named something different, though. Some ringtones have different ID3 tags than the filenames, and iTunes uses the ID3 tags instead of filenames when present.

Where do I find ringtones in my iTunes?

iTunes will enable Tones in the side menu automatically if you have any ringtones in your library. If you don't see the tones area, you can turn it on in the iTunes preferences/settings. ToneSync will download the default Zedge ringtone when you first set it up to make sure tones are turned on automatically.

Do I need to sync my iPhone with iTunes every time I want a new ringtone?

Yes, you need to sync every time you want new ringtones. Syncing can be done by cable or over Wi-Fi. If you are using Wi-Fi sync, you can use the button in ZEDGE Ringtones & Wallpapers to start the sync process.


Connection

Does Tonesync require an internet connection?

Yes, ToneSync will require an active internet connection during the Tutorial process. It also requires a connection when downloading the ringtones from ZEDGE Ringtones & Wallpapers.


About ToneSync℠

How does ToneSync℠ really work?

If you want to know more about how ToneSync, check out the About ToneSync page.

Why does ToneSync℠ run at startup?

We have set ToneSync to run at startup by default to make sure that ringtones are automatically transferred to your iTunes library. ToneSync is an extremely lightweight program that will not reduce the performance of your computer while it is running.

Do I need to have ToneSync℠ running in the background at all times?

We recommend having ToneSync running all times so that your ringtones are added to your iTunes library whenever as you press "Get ringtone" in ZEDGE Ringtones & Wallpapers. If you choose to close ToneSync, all your ringtones will be added to your download queue, and they will be downloaded to your iTunes library the next time you launch ToneSync.


Using iTunes

I need help with iTunes.

For help with iTunes, see this Apple support page

I updated my iTunes and now ToneSync℠ is not working anymore.

If you have updated iTunes, and your ToneSync is not working, we suggest that you try to reset the ToneSync, and complete the tutorial again.

I reset ToneSync℠ after updating iTunes, but it is still not working.

Sometimes Apple change how the information in the iTunes settings are stored. This may cause ToneSync to stop working. We will try and publish a fix for this as soon as possible. While you wait, one option could be to install an older version of iTunes.


Miscellaneous

I have more than one device. Can I have multiple devices set up with ToneSync℠?

At the moment, we can only support one device per user account.

Does ToneSync℠ work on Linux?

No, ToneSync only work on Windows and Mac. ToneSync requires iTunes to work, and Apple has not released an official Linux version.

Why do I have to use a computer to transfer ringtones?

Transfering tones to your iPhone can only be done through iTunes. This means that you need a computer with iTunes if you want custom ringtones on your iPhone.


Troubleshooting

ToneSync℠ download failed

If you have trouble with the download process, you could try to disable any browser extensions. If this does not work, try using a different browser. The latest versions of Internet Explorer, Firefox and Chrome are all browsers that should work with Zedge.net

Scanning the QR-code is not working

If you are trying to scan the QR code, but are not getting the Success message, then you should make sure that you have an active internet connection. If you have this, then make sure your firewall or anti-virus system is not blocking Zedge from accessing the internet.

I can't find my ringtones in iTunes

To see your downloaded ringtones, you must have the "Tones" tab active. You can show the Tones tab by enabling it in the iTunes Preferences menu.

I am downloading ringtones to my phone, but they don't show up in iTunes

If you have linked your device succesfully with ToneSync, and are downloading ringtones from your phone, the ringtones should appear in your iTunes library within a minute. If they don't, and you have made sure that you have an internet connection, you could try some of the the following things: 1) Reboot your computer 2) Add ToneSync to your approved application in your firewall 3) Disable your anti virus or firewall and try to download ringtones 4) Reset ToneSync and link with your phone again 5) Uninstall ToneSync, download a new version from www.zedge.net/tonesync, and install it. 6) (mac) Make sure iTunes is the latest version 6) (win) Uninstall iTunes, download a new version, select "English" as language when you install it. 7) Test ToneSync on another internet connection

When i try to sync with iTunes, i get a message that iTunes will delete everything on my phone

iTunes will not let you sync your Tones with more than one computer at the same time. If you have already synced your Tones with another computer, iTunes will delete the Tones on your phone before installing the new ones in your current library. Read more about this in Apples iTunes Support pages (windows) (mac)

I have synced with iTunes, but i am not getting any ringtones on my phone

Make sure that you have selected to sync your Tones before attempting to sync with iTunes. To do this, find your device in the device menu on the right side. Then go to the Tones tab, and then select sync.

Is there a way i can reset all ToneSync℠ settings on my Mac without opening ToneSync℠?

Yes. If you want to completly remove the ToneSync settings from a Mac, you need to do the following: 1 ) Make sure ToneSync is closed, to do this, you open the Activity Monitor app 2) select ToneSync and then force it to exit. 3) Open the Terminal app 4) Type or Copy/Paste the following into the Terminal, wihtout the brackets: [defaults delete net.zedge.tonesync && rm -rf ~/Library/Preferences/net.zedge.*] 5) Press enter 6) Restart ToneSync and link your device with the phone. If your settings are not removed by using those steps, contact us through the contact form.

The steps in the ToneSync℠ tutorial does not look like the ones on my Mac

If the images in the Tutorial doesn't look like the iTunes version you have, you should make sure you have the latest version. The latest version can be found here. If you have the latest version, but they still look different, make sure you have not skipped a step in the tutorial or in iTunes. To make sure you have not done this, just click "back" in the tutorial until the button turn gray. Then close your iTunes and start it again. Now make sure that you do every step explained in the tutorial before clicking next. If you are still having issues, try using our contact form to get help.