FAQ for ZEDGE Wallpapers & Ringtones

This is a list of frequently asked questions about ZEDGE Wallpapers & Ringtones. If you can't find an answer to your question, please contact ZEDGE and we'll try to resolve the issue.


Downloading content

How do I set a wallpaper on my iPhone?
  1. Go to SETTINGS on your device.
  2. Select BRIGHTNESS & WALLPAPER and then select WALLPAPER.
  3. Tap the ZEDGE ALBUM and select the wallpaper you want to set.
  4. Tap SET without moving or scaling the wallpaper. It's already optimized for your screen.
  5. Finally, choose which screen(s) the wallpaper should appear on.
How do I set a ringtone on my iPhone?

To access downloaded ringtones on your iPhone, you need to sync it with iTunes. Read more about iTunes synchronization here, or watch this video.

Once your iPhone is synced, go to SETTINGS on your device. Select SOUNDS and RINGTONES. Find the ringtone you would like to set, and select it.

Where did my wallpaper go?

Downloaded wallpapers from Zedge are stored in your PHOTOS app. They're found within ALBUMS as a separate album named ZEDGE.

Where did my ringtone go?

When you press GET RINGTONE, the installed ToneSync program on your computer automatically downloads the ringtone from the Zedge app and adds it to your iTunes Library.

Read more about how ToneSync works here or watch this video.

Why can't I download and set ringtones directly on my phone?

To get third party ringtones on your iPhone, Apple requires you to import them via iTunes.

Zedge has simplified the process of importing ringtones by creating ToneSync. Read more about how ToneSync works here, or watch this video.

Why does Zedge want access to my Photos?

Zedge needs access to your photos in order save wallpapers to your photo album. Access is required by the phone’s operating system and it’s the only way to save wallpapers on your phone. Zedge will not delete, read or use your private photos. Millions of users can confirm that Zedge is a serious and trustworthy company.

I can't download wallpapers because Zedge does not have access to the Photos app.

If you declined Zedge access to your Photos app, you will not be able to download wallpapers.

The operating system on your phone requires that you give Zedge access to Photos to save any wallpapers. Follow the steps shown below to enable photos access.

We do NOT read or use your photos. Zedge is trusted by millions of users and we would like to keep it that way.

To give Zedge access to Photos, go to SETTINGS on your device. Select PRIVACY and then PHOTOS. Turn the switch next to Zedge ON.

Read more about enabling photo access here.

The download button is disabled, so I can't download the wallpaper.

This means you have downloaded the wallpaper already! Look for the wallpaper in the ZEDGE album inside your PHOTOS app.

The wallpapers are downloaded to both the Camera Roll and the Zedge album. Why?

The CAMERA ROLL is a collection of all the pictures on your phone. The ZEDGE album collects all your Zedge wallpapers together for your convenience.


Browsing content

Why do I get some of the same content in Featured, Popular and Recent?

All three tabs are a mix of the high quality content on Zedge. Sometimes the new stuff is popular, and sometimes we feature content that is both new and popular.

Zedge has millions of wallpapers on the website, but I see a lot fewer in the app. Why?

We only show content matching your phone's capabilities and screen size. Quality is everything!


Uploading content

How do I upload my wallpapers and ringtones to share with the millions of Zedge users?

Go to www.zedge.net/upload on your computer and register as a user. Follow the uploading instructions to share your wallpapers and ringtones with millions of other Zedge users.

I just uploaded a wallpaper. Why doesn't it show up in the "Recent" tab?

Zedge works hard to filter and sort all of the content users upload to our servers. Zedge users upload thousands of wallpapers every day. This means that it might take some time before your wallpaper shows up in the RECENT tab.


Settings

What is the Family Filter?

Enabling the Family Filter will exclude most content like babes and hunks. Zedge does not allow nudity or porn, but we offer this setting to users who don't want to see any objectionable backgrounds. Please note that some content might slip through this filter.


Connection problems

The app can't connect to the internet, what do I do?

First, check your internet connection. Zedge must to be connected to the internet in order to work.

If you still have problems connecting, Zedge might have some problems contacting the servers. In that case, we are already working hard to fix the problem and hope that you are patient with us. Please try again later.

Why is the content loading so slowly?

The app loads data from the Zedge servers, so a fast data connection is recommended. The high resolution wallpapers, especially on retina screens, can be very large (10MB+) and may take a long time to load.


Search

How can I do more specific searches?

Common search operators are supported. Here are some examples:

AND / OR / ANDNOT:
sun AND moon -or- +sun +moon
sun OR moon -or- (sun moon)
sun -moon

Wildcards (only at the end of terms):
cow*

Who uploaded it? (username search):
by:graphictart

Phrases:
"square pattern"

Search title/tags only:
title:cat
tags:blue

You can also combine any of these, such as "(sun OR moon) -tags:night"


Miscellaneous

Which Apple devices are supported?

Zedge supports the iPod Touch (Third Generation), iPhone 3GS, and above.

Why does the App download a Zedge wallpaper the first time it runs?

The first automatic download creates the ZEDGE ALBUM, where all your Zedge wallpapers are collected. Hopefully you'll think it is a nice wallpaper too. ;-)


ToneSync℠

What is ToneSync℠?

ToneSync is a tool that downloads ringtones directly to iTunes. It helps you avoid a lot of steps to get your ringtones synchronized with your device. Read more about ToneSync here or watch this video.

ToneSync can be downloaded to your computer at www.zedge.net/tonesync. ToneSync will guide you through the setup step by step. It's really easy!

For more information about ToneSync, troubleshooting and help, check out the ToneSync FAQ

Why do I need to scan the QR code in ToneSync℠?

The Zedge app works like a remote control for ToneSync. When your device is paired with ToneSync by scanning the code, the app knows where the ringtones should go.

How do I download ToneSync℠

Go to www.zedge.net/tonesync on your computer and hit the download button.

You will get a tutorial on how to downoad, and there is also a tutorial to help you get through the settings required for ToneSync to work. You'll only have to do it once and then it will work automatically every time.