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Help and Information

Below you will find answers to the most commonly asked questions. If you still can't find what you are looking for feel free to post in the forums or contact us.

General Information

What is Zedge?
Why are you called Zedge and what does it mean?

Are the products in the public galleries really free?
I am receiving your newsletters, I want it to stop!
How can I contact you?

Login, registration and profile issues

Why can't I log in?
What does 'Remember me on my computer' mean?
I have forgotten my username/password, what do I do now?
I have successfully registered but did not receive my registration email!
I manage to log in, but when I start surfing the site I get logged out again.
My phone is not listed, can I still use Zedge?
How can I change my password / e-mail address?
How can I get more people to visit my profile?
How can I change my username/login?
How can I delete my Zedge account / profile?

Downloading items from the public galleries

How do I download my chosen items to my phone?
How do I download the items to my pc?
Is there a limit on the number of items I can download?
I can listen to/view but not save products on WAP, how do I save?
The ringtones in the public gallery won't work on my phone?

Zedge Games issues

Are the games really free?
The game asks me to access the internet. Why?
Should I use the .JAD or .JAR file when downloading a game to my PC?
I cannot install the Zedge games, do I have any alternatives?
I get an error message when I try to transfer the files from my PC to my phone. Why is this?
My phone is not listed, What can I do?

Mobile internet / WAP

What is mobile internet / WAP?
Can I use WAP?
How do I configure my mobile internet/WAP?
I log into the WAP site but get sent back to the login page?
I get an error message while I'm downloading an item through the WAP site?

SMS Alerts

What is a PRO SMS update?
How do I subscribe to SMS updates?
Who can subscribe to SMS updates?
How do I Cancel an SMS Subscription?
How do I Cancel all my SMS subscriptions?
Are the SMS updates free?
How often will the SMS updates be sent?
How to Get Help or Support?
 

 

General Information

What is Zedge? 

Zedge is one of the biggest and best mobile centric social networking communities in the world. We specialize in phone personalization and offer several unique and creative services through this website and on our WAP site. We do currently have over 11 million registered members from all over the world. The Zedge brand and services are owned by Zedge Ltd. in UK.

Why are you called Zedge and what does it mean? 

Zedge might not be in your dictionary, but if it were we think it would say: 'the coolest mobile community site ever'.

Are the products in the public galleries really free? 

All content on Zedge is Free and Free is what Zedge is all about! There are 3 instances where there may be fees associated with Zedge.

  • If you use the "Send to Phone Option" on our site, this uses SMS and depending on your country/carrier standard transport charges may apply. Please check with your carrier for more information.
  • If you download through mobile internet/WAP, you should know that most mobile network operators charge for data/GPRS/WAP use. Please check with your mobile network operator for further information on this.
  • If you click on an advertisement on Zedge our advertisers may be charging for their services.

I am receiving your newsletters, I want it to stop! 

You can unsubscribe to the newsletters in My Account > Personal details.

How can I contact you? 

To contact us, you can use our contact form.
 

 

Login, registration and profile issues

Why can't I log in? 

Have you registered? You must be registered to log in. Click here to register now.

What does 'Remember me on my computer' mean? 

The Remember me feature will automatically log you in every time you visit Zedge. This requires that your browser supports cookies. Note: If you are using a shared computer, we suggest leaving this box unchecked and logging out when you are done with Zedge for the day.

I have forgotten my username/password, what do I do now? 

You can use this form To retrieve your login information click here. Your password will be sent to your email account.

I have successfully registered but did not receive my registration email! 

Spam filters and other e-mail features CAN stop e-mails like this and you should check your spam folder and if you (or your ISP) are using spam filters etc. If you still have problems, please contact us. Make sure you tell us your username and the e-mail address you used when you registered at Zedge.

I manage to log in, but when I start surfing the site I get logged out again. 

Zedge needs cookies to remember your login from one page to the next. If this happens, something is possibly wrong with your cookies settings in your browser, or you are using firewall/security software like Norton Internet Security. First try to disable any such software, if that does not work, go over your cookie settings. In Microsoft Internet Explorer, you can find them under options / internet options. Set both Privacy and Content to medium, and try logging on again.

My phone is not listed, can I still use Zedge? 

Yes! Even if we do not have your phone listed most of the content will probably be compatible with your phone, at least if it has got a color display and supports WAP. Just choose a phone with similar specifications and you will most likely be fine.

How can I change my password / e-mail address? 

Go to My Account > Personal details to change your password and e-mail address.

How can I get more people to visit my profile? 

There are several ways to get people to visit your profile;

1. Share your profile link with your friends and get them to register at Zedge as well.

2. Visit other people's profiles, they will then see that you have visited them and then they will usually come and check you out as well.

3. Post in the forums, people will usually check out your profile as well.

4. Upload new items to the public gallery. Uploading a new wallpaper is very easy and will get your profile exposed to all the people browsing the gallery.

5. Update your profile you will get on the updated profiles list on the front page/upper right corner and on the updated profiles page itself.

Good luck!

How can I change my username/login? 

How can I delete my Zedge account / profile? 

You can permanently delete your Zedge account on this page. Note that you cannot undo an account removal.
 

 

Downloading items from the public galleries

How do I download my chosen items to my phone? 

You can download all of the items on your favorite list to your mobile phone using the Zedge WAP site. Add our WAP address (mobile.zedge.net) to your bookmarks on your phone and then browse the website. Log in by using your Zedge username and password. You will then find all the selected products under 'My Favorites' on the WAP site. See Mobile zedge.

How do I download the items to my pc? 

Downloading items directly to your pc from the public galleries is convenient if you want to upload them to your mobile using a cable, IR, Bluetooth or a memory card. You can download an item to your pc in two ways: Choose 'Download to PC' on the item preview page, or choose 'Download to PC' from My Account > My favorites.

Is there a limit on the number of items I can download? 

Currently, you can download 30 items to your PC each day for example 14 themes, 8 wallpapers and 8 videos. If you wish to download more, come back the following day and continue downloading. The main reason for this is to control the enormous bandwidth Zedge uses, bandwidth which costs a lot of money each month.

I can listen to/view but not save products on WAP, how do I save? 

How the wallpapers/ringtones actually are downloaded to your phone depends on each brand and model so there is no single correct answer to this. You should check your manual, ask your operator, or maybe post a message in our forums to get help. We are sorry, but it's impossible for us to know all details about all the phones on the market.

The ringtones in the public gallery won't work on my phone? 

The ringtones provided in the public gallery might not be compatible with all phone models, depending on the phone's age and feature set. Polyphonic ringtones should work on most phones, but MP3 ringtones will only work on newer phones.
 

 

Zedge Games issues

Are the games really free? 

The games themselves are free of charge because they are ad sponsored. The data downloaded is typically 15-25 kilobytes per connection.

IMPORTANT: If you use the "Send to Phone Option" on our site, this uses SMS and depending on your country/carrier standard transport charges may apply. Please check with your carrier for more information.

The game asks me to access the internet. Why? 

The game is ad sponsored and requires downloading ads from time to time. This is done through the phone data connection. Downloading ads usually occurs every 4-5 play and the data size used is typically 15-25 kilobytes per connection. If you have an unlimited data plan, you will not be charge extra. Check with your mobile service provider to get specific information about your data plan.

Should I use the .JAD or .JAR file when downloading a game to my PC? 

In most cases you will only need to download and install the .JAR file. If you are using the PC software provided with your mobile phone, you can often use this software to install the .JAR file directly from the PC to your phone.

If you don't use the handset manufacturer software, or if you have problems installing the files, you should transfer both the .JAR and .JAD files to your phone and install it from there, trying the .JAD file first. In some cases you will need to transfer both files into the App, Games or Install folder on your phone memory itself and NOT on your memory card. Make sure to transfer both files into the same folder.

Please Note: Some mobile phones may attempt to download the .JAR file using the phone Internet connection when you install the .JAD file, even if you have transferred both the .JAR and .JAD file to your phone. This happens when the phone cannot find the locally stored .JAR file on your handset and it tries to download it instead. This should work but please be aware that you may have to pay for the data used to download the file. Check with your mobile network operator to get more information about your data plan. If you have an unlimited Data plan there should be no additional charges.

I cannot install the Zedge games, do I have any alternatives? 

You can download the games directly to your phone using our mobile Internet site Zedge Mobile. Open the Internet browser on your phone and type in the address http://mobile.zedge.net. Once you have successfully logged into your Zedge account go to the public gallery (It should be the 1st icon) and select games.

I get an error message when I try to transfer the files from my PC to my phone. Why is this? 

All phones have a file size limit. Try to find a game with a smaller file size. Check with your mobile phone manufacturer to learn more about your phone's specific capabilities.

My phone is not listed, What can I do? 

The phones we have listed are the ones we know to be compatible with the Zedge games. This does not mean that your phone is incompatible with the games. If you know that your phone is "in the same family" as a listed phone, you can select that phone and see if it works. Important notice: Zedge is not responsible for problems that occur while trying games on phones that are not listed in the list. Installing incompatible software can cause damage on your mobile phone.
 

 

Mobile internet / WAP

What is mobile internet / WAP? 

WAP allows you to surf the internet with your mobile phone. WAP is a standard made to suit mobile phones and you can browse WAP pages and download files etc. on the internet. Zedge has its own WAP site on http://wap.zedge.net.

Can I use WAP? 

Almost all newer phones support WAP, and they usually come pre-configured with the correct WAP settings suiting your network provider. Check with you network provider and see if WAP is included in your service plan.

How do I configure my mobile internet/WAP? 

Newer phones are usually configured when you buy them, but if you believe that your phone is not configured, you should contact you mobile service provider to get the settings. Most mobile service providers have information related to this on their website. In addition, many providers allow you to order the configuration online and get it sent to your phone by SMS. The phone will then be configured automatically.

I log into the WAP site but get sent back to the login page? 

This usually happens when 'cookies' are not enabled on your phone. See if you find a 'cookies' option in your WAP settings menu- enable it. Also try to clear the phone cache since this can prevent the phone from loading new pages.

I get an error message while I'm downloading an item through the WAP site? 

There could be many reasons why this happens, but if you are downloading big files (themes, videos, MP3's etc.) the reason could be file size limitations in the mobile operator network. This limit is usually around 250KB, but does vary. There is not much we can do about these limits, but an option would be to download the item to your pc instead. You will also get error messages if your phone is not compatible with the files you are downloading. Error messages could also be caused by unstable mobile networks, so it might be smart to try again later.
 

 

SMS Alerts

What is a PRO SMS update? 

Subscribing to PRO SMS updates, enables you to receive SMS notifications to your phone, when your favorite PRO artists upload new content to Zedge. It’s your way of staying connected and getting new content as soon as it is uploaded.

Unfortunately – SMS updates are only available for US users.

How do I subscribe to SMS updates? 

Step 1:
Identify the PRO profile you want SMS updates from.
Example: Cool Zedge
Step 2:
Find the SMS information under the "Keep updated - SMS alerts".
Step 3:
Text the keyword to the number 232323.
Example: Txt COOLZEDGE to 232323.
Step 4:
Confirm your subscription request:
You will recieve an SMS message requesting you to confirm you want to subscribe to this update:
Example: Reply Y to confirm COOLZEDGE alerts.

Who can subscribe to SMS updates? 

Unfortunately – SMS updates are only available for US users. We are continuously working on enabling SMS to all users.

How do I Cancel an SMS Subscription? 

Step 1:
Identify the PRO profile you want to cancel your SMS subscription from.
Example: Cool Zedge
Step 2:
Text STOP KEYWORD to 232323 (the keyword is the same keyword that is used to subscribe to the PRO.)
Or:
Text STOP to 232323 and follow the instructions.

How do I Cancel all my SMS subscriptions? 

Text STOP ALL to 232323. This will stop all SMS update subscription from Zedge.

Are the SMS updates free? 

Subscribing to the SMS service is free of charge. Carrier charges may apply.

How often will the SMS updates be sent? 

The SMS messages will be sent once a week.

How to Get Help or Support? 

To get help, email us at sms@zedge.net, or call our toll-free number at (866) 716-2481. From your mobile phone, you may request our contact information at any time by texting HELP into 232323